Terms & Conditions

Welcome to https://www.cstartutor.com (the "Platform”). The Platform is operated by Crystal Star Math & Science Tutoring Inc., a validly registered corporation under the laws of Ontario, Canada. These Terms & Conditions (the "Terms”) govern your use of the Platform, including all services, subscriptions, and transactions. By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must discontinue using the Platform. Please review these Terms carefully and retain a copy for your records.

The Platform is an online educational platform that connects teachers ("Tutors”) and students ("Students”) for the purpose of teaching and learning Mathematics, Science, and other academic subjects.

• Tutors may set their own rates, schedules, and offer group or individual classes.

• Students may book and pay for classes directly through the Platform.

• The Platform pays Tutors 80% of the class fee and retains 20% as an administrative service fee.

• No in-person classes are permitted through this Platform.

By using the Platform, you consent to receive electronic communications, including agreements, notices, and other information, which satisfy any legal requirement that such communications be in writing (per the Electronic Commerce Act, 2000 (Ontario)).

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not share, sell, or transfer your account to another person. The Platform is not responsible for unauthorized access resulting from compromised account information. We may suspend or terminate accounts at our discretion for breach of these Terms or

misuse of the Platform.

The Platform does not knowingly collect personal information from children under the age of 13. If you are under 18, you must use the Platform under the supervision and with the consent of a parent or legal guardian.

• Class purchases may be cancelled at any time.

• Cancellations made within 30 days of purchase will receive a full refund.

• Cancellations made after 30 days will receive a 50% refund.

• All class credits expire 6 months from the purchase date and are non-refundable

thereafter.

• Students may reassign unused class credits to another Tutor within the Platform. Refunds are processed in compliance with the Consumer Protection Act, 2002 (Ontario) and any applicable federal consumer protection standards.

We collect, use, and store personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. For details, please review our Privacy Policy.

All Platform content (including logos, graphics, text, and software) is owned by Crystal Star Math & Science Tutoring Inc. or its licensors and is protected under the Copyright Act (Canada) and international copyright laws.

You may not reproduce, modify, or distribute Platform content without express written consent. Your access is licensed, not sold.

You agree not to:

• Use the Platform for unlawful purposes or in violation of these Terms.

• Attempt to hack, reverse engineer, or disrupt the Platform.

• Harass, defame, or infringe on the rights of other users.

• Upload malicious code or infringing materials.

We reserve the right to suspend or terminate accounts engaged in prohibited activities without notice.

If the Platform offers chat rooms, forums, or messaging services, you agree to use them responsibly and in compliance with Canadian law. We may moderate or remove content that is unlawful, harmful, or inappropriate.

By submitting content (such as reviews, suggestions, or uploaded material), you grant the Platform a worldwide, royalty-free, non-exclusive license to use, display, and distribute such content for the purpose of operating and improving the Platform.

The Platform may contain links to third-party websites. We are not responsible for their content, privacy practices, or transactions. Use of third-party sites is at your own risk.

You agree to indemnify and hold harmless Crystal Star Math & Science Tutoring Inc., its officers, employees, and contractors from any claims, losses, or damages arising from your use of the Platform, breach of these Terms, or violation of any law.

To the fullest extent permitted by Ontario and Canadian law:

• We provide the Platform "as is” without warranties of any kind.

• We are not liable for any indirect, incidental, or consequential damages (including loss of data, profits, or business opportunities).

• Our total liability to you shall not exceed the total amount you paid for classes in the 6 months prior to the claim.

• Each Tutor acknowledges and agrees that they operate as an independent contractor and not as an employee, agent, or representative of the Platform. The Platform assumes no responsibility, obligation, or liability whatsoever in connection with any services rendered by a Tutor, whether or not the Tutor holds professional liability insurance or any other form of insurance coverage.

• While the Platform encourages Tutors to obtain and maintain appropriate professional liability insurance, the Platform does not require, verify, monitor, or guarantee the existence, validity, adequacy, or currency of any insurance held by any Tutor. Whether a Tutor chooses to obtain insurance is solely a matter of the Tutor's own independent judgment and risk assessment.

• The Platform shall not be liable, directly or indirectly, for any claims, losses, damages, costs, expenses, or liabilities of any nature whatsoever arising out of or in connection with:

(a) any act, omission, negligence, or misconduct of a Tutor in the course of providing tutoring services;

(b) any failure by a Tutor to hold, maintain, or renew professional liability insurance or any other insurance; or

(c) any insufficiency or lapse of a Tutor's insurance coverage, regardless of whether the Platform was aware of such insufficiency or lapse.

• Each Tutor shall indemnify, defend, and hold harmless the Platform, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to the Tutor's provision of services through the Platform, the Tutor's breach of any applicable law or regulation, or the Tutor's uninsured or underinsured liability exposure.

• The Platform makes no representation to students, parents, guardians, or any other third party that any Tutor is insured, licensed, certified, or otherwise qualified beyond what is expressly stated in the Tutor's profile. Users of the Platform engage Tutors at their own risk.

(Some provinces may not allow certain limitations of liability; in such cases, the limitation applies to the extent permitted by law.)

Any dispute that cannot be resolved informally shall be resolved by final and binding arbitration in accordance with the Arbitration Act, 1991 (Ontario) through a recognized Canadian arbitration body such as the ADR Institute of Canada (ADRIC) or the Canadian Arbitration Association (CAA).

• Location: Brampton, Ontario (or another mutually agreed location).

• Class Action Waiver: Disputes will be resolved on an individual basis only.

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. You agree to the exclusive jurisdiction of Ontario courts for any dispute not subject to arbitration.

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

Crystal Star Math & Science Tutoring Inc.

115 Quarry Edge Dr, Brampton, ON, L6V 4L2, Canada

Email: cstarmath@cstartutor.com

Phone: (905) 867-7982